TERMS AND CONDITIONS OF BOOKING

TERMS AND CONDITIONS OF BOOKING<= /p>

GENERAL

Island Holiday Cottages (will be referred to hereinafter as “the Agent” or “IHC”), act only as Agents for the owners (which will be referred to hereinafter as “the Owners”) of the property.

DEPOSITS

A non· = The balance is to be pa= id 2 months before the start of the holiday. The owner reserves the right to re-= let the property if the balance is not paid by the date required.

· = In the event of cancellation of your booking less than 2 months before your holiday the bal= ance cannot be refunded.

· = The number of people bo= oked cannot be exceeded without prior consent.

· = There will be a £= 10 charge per dog for pet friendly properties.

METHOD OF PAYMENT

If the holiday has not been booked online and the deposit paid for through paypal then payment may be made by cheque, credit/debit card. Cheques should be made payable to Island Holiday Cottage= s. In no circumstances are post dated cheques acceptable. Any charge raised against us by our Bank for handling dishonoured cheques will be passed on to the applicant. In addition, payments from abroad may by arrangement with the office and be paid by bank internal transfer provided the payment also incl= udes any bank charges.

CANCELLATION
It is the customer's responsibility to take out relevant holiday insurance = to cover against any events arising causing cancellation of their holiday. In = the event of cancellation of your booking less than 2 months before your holiday the balance cannot be refunded. The holiday maker remains responsible for t= he entire cost for the period of the holiday, plus the cost of any additional advertising which may be necessary.

NON AVAILABILITY OF PROPERTY
If for any reason beyond the owners/agents control, the property is not available on the date booked, or the property is unsuitable for letting, we will offer you alternative accommodation of at least equal standard (if possible). Should this not be possible, or meet with your approval, all monies will be returned in full and we shall not be under any other liability.

HOLIDAY MAKER’S OBLIGATIONS
The holiday maker agrees:

· = To pay for all gas, electricity, fuel and telephone charges incurred during the tenancy where t= hese services are not included in the rental.

· = To pay for any losses or damages to the property and contents however caused, reasonable wear and te= ar excluded. Breakages should be reported as soon as possible.

· = To permit the owners and Agents reasonable access to the property.

· = Not to cause any annoya= nce or become a nuisance to occupants of adjoining premises.<= /p>

· = The holidaymaker shall = not sublet the said holiday accommodation or any part thereof.

· = At the end of their holiday, the holidaymaker binds and obliges himself or herself to vacate the said holiday accommodation without demand

ARRIVAL / DEPARTURE TIMES
Properties are available from 4.00pm on the scheduled changeover day. Depar= ture time is 10am prompt.

LINEN

NURSERY EQUIPMENT=

You will note some owners provide cots and highcha= irs - see individual property profiles regarding this requirement. Linen is not usually provided for = cots.
We encourage the holidaymaker to check the equipment is up to standard prio= r to use.

RESPONSIBILITY

· = At no time during the period of any bookings may parents or guardians leave children or young teenagers at any property on their own either during the day or overnight

· = On arrival at any prope= rty it is the parent’s responsibility to carry out a risk assessment of t= he buildings and surrounding areas identifying any potential issues of safety = for their children.

· = The signatory of a book= ing request does so on behalf of all persons who will occupy the property during the period stated.

· = All members of the party must be aware of and accept the booking terms and conditions.

· = Any breach will result = in immediate termination of the booking without refund.

NUMBERS

The web site detail clearly states the maximum num= ber of occupants permitted and exceeding this number constitutes a breach of contract. Under no circumstances may tents be erected in gardens and used as additional sleeping space. No tents should be erected at any of our propert= ies for any purpose without prior agreement with the Owner

PETS

The web site detail clearly indicates those proper= ties where pets are permitted. Owners will accept pets at these properties on condition that

· = No animal is left unatt= ended at the property at any time,

· = Animals are kept under strict control within the curtilage of the prop= erty and are not allowed to climb on the furniture

· = Any mess is cleared from the garden on your departure.

· = Where a property states “no pets” this does not deem it “pet free” as the owners may, themselves have pets.

· = A charge of between £10 per p= et, per booking, per week will be made for pets.

CLEANING
Tenants are required to leave the property they have rented in a clean and = tidy condition. All rubbish in wheelie bin, dishwasher emptied, used beds stripp= ed and fires cleaned out if necessary. If a property is not left clean and tid= y, any additional cleaning costs will be charged to the outgoing tenants.=

SMOKING
VEHICLES

Your vehicles and their accessories and contents are left entirely at own risk.<= o:p>

SPECIFICS/APPLIANCES
The agents IHC do not accept responsibility for changes to specifications during the year. If any item is particularly important to you, please check when booking. In the unlikely event that an appliance breaks down, please report this to the agent/owner/caretaker immediately, so that we can get the matter rectified as soon as possible. Should we be unable to sort the matter immediately (i.e. a part needs to be ordered), the tenants shall have no claim against the owner/agent/caretaker.

LOST PROPERTY
Please ensure that you check your property thoroughly before departure for = any items that you may have left behind. There is a £10 (minimum) postage and handling fee for the return of left belongings.

LIABILITY
The Agents do not accept liab= ility for any act, neglect or default on the part of the owners or any other pers= on not within their employ, nor for any accident, damage, loss, injury, expens= e or inconvenience whether to person or property which the holiday maker or any other person may suffer or incur arising out or in anyway connected with th= e letting.

AMENITIES
The use of any amenities, where offered, such as swimming pools, bicycles, boats, barbeques, trampolines etc is entirely at the user’s risk and = no responsibility can be accepted by the Owner for any death or personal injury (save to the extent that such death or personal injury was caused by the negligence of the Owner). No liability for any other= loss or damage in connection with the use of such amenities is accepted.

DISSATISFACTION
We work very hard with all pr= operty owners to ensure that you will have an enjoyable holiday. However, in the unlikely event that you are dissatisfied with your accommodation, then it is very important that you register this straight away with the owner or caret= aker and do not wait until you return home, when the chance of actively helping = you has passed. Even if you think nothing could be done to make your situation better, you must say something while you are on holiday.

COMPLAINTS
Every effort has been made to ensure that you ha= ve an enjoyable and memorable holiday. If, however, you have any cause for complaint the Owner and IHC are anxious that remedial action is taken as so= on as possible. It is essential that you contact the Owner or his/her representative immediately if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) = to resolve difficulties properly unless the Owner is promptly notified. Discussion of any criticisms with the Owner or his/her representative whils= t you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the property) cannot possibly = be investigated unless registered whilst you are in residence. If you ca= nnot make contact with the Owner or his/her representative, or if you remain unh= appy with their response, you should immediately telephone IHC on 01688 302= 251 and leave a message if out with office hours, 9am till 5.30pm weekdays.&nbs= p; If, after this, you feel that the problem has not been resolved to your satisfaction, then the party leader must, within 30 days of returning from = your holiday rental, put your complaint in writing to IHC. This will then = be passed on to the Owner. Send your letter by recorded delivery to the = IHC’s Office at Island Holiday Cottages, Balisc= ate House, Tobermory, Isle of Mull, Argyll PA75 6QA. This procedure is designed to ensure the speediest possible investigation and rectification of complaints. Please help the Owner and IHC to help you by following th= is procedure. If you fail to do so, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate. As IHC acts only as an agent for the Owner, IHC cannot accept any liability for your property. Any assistance provided in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as agent only.

PREVIOUS WEB SITES
This web site and these booking conditions cance= l all previous issues. Some properties on the website www.islandholidaycottages.com maybe advertised on other websites and magazines, the conditions for your booking made through IHC are as per the Island Holiday Cottages website.

TERMINATION
We= reserve the right to refuse or terminate (without refund) any booking where we cons= ider there to be a breach of contract of our terms and conditions.